Case Study: Roasters Coffee Transition to Odoo Maintenance by OS-MENA

Roasters Coffee is a chain of coffee shops with 7 locations and 8 licenses. The company had been using Odoo for over a year but encountered support issues and decided to switch to our maintenance services.

They approached us with two main tasks:

• Resolve current issues and problems with Odoo.
• Fully transition to our maintenance services for stable system performance.

At the first stage, we conducted an in-depth analysis of the current system, identified bottlenecks, and proposed solutions. During 30 hours of consultations, we addressed:

• Customizations and adjustments tailored to coffee shops.
• Optimization of business processes.
• Preparation for future integrations.

Following the consultations, Roasters Coffee requested the integration of Odoo with EMAAR, which enabled:

• Automated sales report submissions to EMAAR.
• Elimination of manual data entry and reduction of errors.
• Compliance with EMAAR requirements without additional effort.

The next step was implementing QR codes for orders and loyalty programs:

• Customers can pay for orders via QR, speeding up service.
• The loyalty program became more convenient—clients scan QR codes to earn bonuses.

• Resolved current Odoo issues, ensuring stable system performance.
• Automated reporting through EMAAR integration.
• Enhanced customer experience with QR solutions.
• Reduced staff workload through automation.

Roasters Coffee continues to collaborate with OS-MENA, planning further system development.